The recent change in the way businesses have been managed was brought on by the covid-19 pandemic. With many people forced to work from home, especially those in office-based positions and small business owners, the switch to online remote working was a formidable one. It meant installing software and downloading apps – more of which we’ll talk about in a moment – and learning a new skillset.
If there was a positive to come out of all of the turmoil it is that many small business owners realised that a bricks and mortar office or shop was an expensive luxury. Many who switched to online have remained there. One type of software that greatly helps such business is appointment scheduling software. We’ve looked at five benefits of this sort of software package for small businesses.
Time Saving Benefits
An appointment app for small business is something of a bonus, but what sort of businesses are we talking about benefiting from this software? Any business that performs one-to-one or group online sessions is a prime candidate. Think online tutors, personal trainers, counsellors, and accountants. Restaurants, cafes, bars and hotels and guest houses can also benefit from appointment scheduling – any business, in fact, which requires clients to book an appointment.
The first benefit, then, is that of time saving. As there is no need to make telephone calls and keep a regular diary things are much smoother. As it is all done with a few clicks and administered automatically, you save time that can be used more productively. That brings us to the next benefit.
One benefit of remote working was the reduced cost in hot having to commute. Yet, there are cost-saving benefits with appointment scheduling apps that cannot be overlooked. As mentioned above the apps or software save time. Time, as they say, is money, and that’s something every small business will be interested in. The money saved can be invested in other areas of the business for growth, and nothing is lost in terms of attention to detail with clients.
Lower Rate of No-Shows
The need to streamline your business is one that allows you to improve its growth and development. For example, let’s say you use a simple phone and diary. How many times has a client failed to turn up, perhaps having forgotten about the appointment? That costs time and money. A good appointment scheduling app will greatly reduce this possibility. This is because people nowadays do everything on their smartphone, and a reminder digitally will be less likely to be forgotten.
This also applies to the business owner as the cloud-based booking systems blank off booked slots when they are taken. This means that they cannot be booked twice. For group bookings, the number per class or session can be set so there is no over-booking. This is a great tool for smaller businesses that need to keep things running smoothly throughout.
More Professional Approach
Let’s face it: in the 21st century, your clients expect 21st century service. This means attention to detail, quality standards that go above and beyond, and an easy to use and helpful platform that does the job better than they expect. They want seamless video communications – the tool we linked to earlier has one built in – and they want to be kept up to date with progress at all times.
More than anything, they want to know they are working with a professional. The problem is that anybody can set up as, for example, a personal trainer or a tutor, and while most are professionals who have simply switched to online delivery, others are not what they claim to be. You need to be the one using the best tools and delivering the best product that you clients trust.
Finally, all of the above benefits add up to the one thing that smaller businesses are seeking to achieve: improved return on investment. The cost of a good example is very small, and it’s a worthwhile investment that will improve your business performance. Check out scheduling and appointment tools right now and make sure you’re up to date with the latest techniques and methods of keeping your business running smoothly.